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- Orders with damaged, wrong, or undelivered items (after 30 days, excluding shipments marked “Delivered” on the carrier’s site) qualify for a free replacement if reported within 7 business days of your expected delivery date.
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After that 7-day window, we’re unable to issue replacements.
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All sales are final; for these issues, we provide replacements rather than refunds.
Incorrect Item Received
- Receiving a completely different product than shown online? We’ll send you a replacement using the same shipping method as your original order.
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Will be replaced: You ordered a dress but got shoes.
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Will be replaced: You ordered lipstick but received mascara.
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Not replaced: You ordered a weighted plush and feel it isn’t heavy enough.
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Not replaced: You ordered a size L jacket but think it fits like a size S.
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We’ll create your replacement order with the original shipping speed.
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Please send us three clear photos of the item from different angles to help us process your replacement quickly.
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You don’t need to return the incorrect item.
Damaged Item
- If your item arrived broken or defective, we’ll replace it at no extra cost.
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A new order will be created with the same shipping speed you selected originally.
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To speed up processing, please provide three photos of the damage from different angles.
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There’s no need to send the damaged item back to us.
Items Not Received After 30 Days
- If 30 days have passed since your expected delivery date and your tracking isn’t marked “Delivered,” we’ll ship a replacement using the same delivery method.
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We’ll open a replacement order with the original shipping speed.
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If your tracking shows “Delivered,” please reach out to your local post office or consult our list of our most common carriers.
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For help determining which tracking number to provide, click here.
Require Further Support?
If you need additional assistance, submit a ticket here. We will respond within 48 hours.