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Most packages arrive within the stated timeframe, but occasionally they’re delayed. Here are common causes:
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Address Issues
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Correct address on file? If the shipping details in your Order Confirmation are accurate, please review our Shipping and Delivery guidelines.
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Incorrect address provided? Once an order is in process, we can’t change the address. You’ll need to contact your local post office to update it—see our Carrier Contact Information for their details.
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Severe Weather
Storms, heatwaves, snowstorms, and other extreme conditions can disrupt courier operations. If your local post office reports adverse weather, expect delays. -
Customs Delays
International shipments may be held up for additional inspection or clearance. Please allow your country’s customs agency time to process your parcel.
Need Further Assistance?
If your order still hasn’t arrived, submit a ticket here. We’ll get back to you within 48 hours.